Privacy Policy
At Medisouls, we are committed to providing a seamless and reliable experience for every patient and user who interacts with our platform. This includes ensuring that all payments, transactions, and personal details shared with us are handled with the highest standards of safety and security.
We respect the importance of privacy and understand the need to safeguard your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit or use our website and services.
Important Note
- This Privacy Policy may be updated or modified by Medisouls at any time, without prior notice, at the discretion of our management. We encourage you to review it periodically to stay informed of any changes.
- By visiting Medisouls.com, you agree to the terms and practices outlined in this Privacy Policy. If you disagree, please do not use or access our website.
- By using our platform, you consent to our collection, storage, processing, and disclosure of your personal information in accordance with this Privacy Policy.
Collection of Personal and Other Information
1. Information You Provide
- When you fill out inquiry forms or share medical details on our website, we securely store that information to provide you with a personalised and efficient experience.
- Personal details may include your name, email address, phone number, medical history, and treatment requirements.
2. Browsing Without Disclosure
- You can browse our website without revealing your identity. However, once you voluntarily provide personal information, you will no longer remain anonymous to us.
- Required fields will always be marked, while optional fields are left to your discretion.
3. Automatic Data Collection
- We may track certain user behaviour, demographics, and preferences for internal research to improve our services.
- We use cookies and similar technologies to analyse traffic, enhance user experience, and maintain the security of our website. Cookies do not contain personally identifiable information.
- Some cookies may also be placed by third parties, which are beyond our control.
4. Payment Information
- During transactions, we may collect billing details, credit/debit card information, bank details, or other payment-related data.
- This information is encrypted and handled with strict confidentiality.
5. Correspondence
- Any emails, letters, or communications you send to Medisouls, or that third parties share with us regarding your use of our platform may be stored in your profile records.
Your Consent
By accessing Medisouls and sharing your personal information, you consent to:
- The collection, storage, and processing of your information is outlined in this policy.
- Sharing of your data with partner hospitals, doctors, and service providers, only to the extent required for delivering healthcare and related services.
- Updates to this Privacy Policy as and when required.
If we make material changes, we will update them on this page to keep you informed.
Contact & Grievance Redressal
In compliance with the Information Technology Act, 2000, and applicable rules, the contact details of our Grievance Officer are as follows:
Medisouls Healthcare Services
Address: Building No. 510, Basement, Sec 39, Near Medanta Hospital, Gurgaon
Tel.
Email: Info@ medisouls.com
???? Our Promise: Medisouls will never sell, rent, or trade your personal information. Your trust is at the heart of our mission to provide safe, compassionate, and world-class medical tourism services.